Frequently asked questions


If you have any questions, you are always more than welcome to contact us by e-mail at, phone or live chat on our webshop.

Our office is open Monday to Friday from 8.00 – 16.00 (+1UTC)


Questions and answers:


I can’t find the part that I need, what should I do?
If the vehicle characteristics are correct and the part you need doesn’t show, we don’t have the part in our program. Please contact us, and we will be happy to see whether we may be able to source it.

How can I see if a part is in stock?
Available parts are marked with a green dot followed by the text “In stock”. If the part is not available, it is marked with a red dot followed by the text “Not in stock”.

Which countries do you deliver to?
We deliver to all European countries. Please see the complete list here

What are the shipping charges?
This depends on the destination. Please see the list incl. shipping charges here

What is the delivery time?
This depends on the destination. Please see the list here

Which payment options do you have?
We accept VISA, Mastercard, Maestro, and PayPal. 

I would like to cancel my order, what should I do?
Please see how to return your product here

A part is missing in the package. What should I do?
Please contact us at or by phone +45 71 99 71 88

What should I do if the package is damaged?
If the package has any visible damage you must accept the package with reservations and inform us immediately. If the package does not seem to have any damages but the part is broken, you must inform us within 5 working days from the date of delivery. Please see our complete sales and delivery terms here



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