Claim and defects


CPP is liable for defects under applicable law, which is the 24 month of warranty. Complaints can be submitted to CPP using the contact form on the Webshop. In the case of warranty, the Customer is, at his dis-retion, entitled to make a claim for repair (if possible) or delivery of a fault-free product (replacement). If the chosen way of redis-tribution is associated with disproportionate costs, the claim may be limited to one of the above mentioned. CPP will make the cus-tomer aware of this

Immediately upon receipt of the goods, however no later than 8 weekdays after and before use thereof, the customer shall make such examination of the goods as is required by proper trade practice. In the event the parcel and/or product has any visible damage, the customere shall notify the carrier.

CPP shall never be liable for punitive damages, financial loss, con-sequential loss, loss of profit, loss of time or other indirect loss or consequential damage whether arising from delay, from the sup-ply of defective goods or otherwise.

CPP shall in no event be liable for the suitability of the goods for its intended use or its fitness for a particular purpose. CPP shall further in no event be liable for defects or shortage of goods when caused by the customers inappropriate or improper use or storage.

With the exception of what has been stipulated above, CPP as-sumes no liability for defects and the buyer cannot assert any other rights in case of default than the ones stated above, includ-ing by way of illustration and not limitation termination of the or-der or compensation, whatsoever. To the extend the goods have been modified after receipt by customer CPP assumes no liability and any claim is waived.

CPP shall be liable in accordance with applicable law on product liability, however with the limitations following from this clause 5.

CPP shall under no circumstances be liable for indirect losses, including but not limited to operating losses, loss of profits, loss of time, punitive damages and consequential costs to which a de-fective product may have given rise.

CPP has obtained product liability insurance with a coverage of DKK 10 mio, and liability is maximized to that amount.


Please complete the claim and defects Form


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